Emplifi
The leading unified customer experience (CX) platform.
Overview
Emplifi is a unified customer experience (CX) platform that helps brands connect with their customers across the entire customer journey. It brings together social media marketing, customer care, and social commerce into a single, integrated solution. Formerly known as Socialbakers, Emplifi provides tools for social media management, analytics, influencer marketing, and customer engagement, all powered by AI.
✨ Key Features
- Unified Customer Experience (CX) Platform
- Social Media Marketing Suite
- AI-powered Analytics and Insights
- Community Management and Engagement
- Influencer Marketing
- Social Commerce and Live Shopping
- Customer Care and Chatbots
🎯 Key Differentiators
- Unified platform for marketing, commerce, and care.
- Strong AI and analytics capabilities.
- Focus on the entire customer experience.
Unique Value: Deliver exceptional customer experiences across all touchpoints with a single, unified platform.
🎯 Use Cases (5)
✅ Best For
- Managing a brand's social media presence and content strategy.
- Providing customer support through social media and messaging channels.
- Driving sales through shoppable content and live video.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Standalone website analytics.
- Basic social media scheduling for individuals.
🏆 Alternatives
Offers a more integrated solution for the entire customer journey, from marketing to sales to service, compared to standalone social media management tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Custom tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
📊 Market Info
Customers: 7000
🔄 Similar Tools in Audience Research Tools
SparkToro
Find your audience's sources of influence, demographics, and interests....
Audiense
Understand any audience, no matter how specific or niche....
Brandwatch
A digital consumer intelligence platform that helps you understand your customers....
GWI
A target audience analysis platform for marketers, advertisers, and media companies....
Meltwater
A comprehensive media intelligence platform for monitoring, analyzing, and engaging with online conv...
BuzzSumo
Find the most shared content and key influencers for any topic or domain....