Gainsight CX
The Customer Success Company.
Overview
Gainsight is a leading customer success platform that helps businesses retain and grow their customer base. Gainsight CX is their customer experience management solution, which enables you to collect and analyze feedback, identify at-risk customers, and drive improvements to the customer journey.
✨ Key Features
- Survey creation and distribution (NPS, CSAT, CES)
- Text analytics and sentiment analysis
- Customer journey mapping and orchestration
- Closed-loop feedback and case management
- Customer health scoring
🎯 Key Differentiators
- Deep integration with customer success workflows
- Holistic view of customer health, combining feedback with usage and other data
- Strong focus on driving outcomes and proving the ROI of customer success
Unique Value: Provides a comprehensive platform for customer success teams to manage the entire customer lifecycle, from onboarding to advocacy, and to prove the impact of their efforts on the bottom line.
🎯 Use Cases (5)
✅ Best For
- B2B SaaS companies focused on customer retention and expansion
- Customer success teams looking to operationalize customer feedback
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, one-off surveys
- B2C companies with a large, transactional customer base
🏆 Alternatives
Offers a more strategic and data-driven approach to customer success compared to CRM or help desk software, with a stronger focus on proactive engagement and value realization.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
🔄 Similar Tools in Customer Insights Software
Qualtrics
An enterprise-level platform for collecting and analyzing customer feedback to improve customer expe...
Medallia
A comprehensive platform for capturing, analyzing, and acting on customer and employee feedback in r...
SurveyMonkey
A popular online survey tool that makes it easy to create, send, and analyze surveys....
Hotjar
A product experience insights tool that provides behavior analytics and feedback data....
Zendesk
A customer service software and support ticketing system....
Sprinklr
A unified customer experience management (Unified-CXM) platform for enterprises....