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Hexagon HxGN OnCall Dispatch

Empowering agencies to achieve more with less through a modern, adaptive public safety platform.

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Overview

HxGN OnCall Dispatch is a computer-aided dispatch solution from Hexagon Safety & Infrastructure. It's designed to be a modern and flexible platform, offering deployment options both on-premise and in the cloud. The system focuses on improving situational awareness and decision-making through advanced mapping, real-time analytics, and assistive AI features.

✨ Key Features

  • Browser-based and mobile clients
  • Dynamic rendering of information based on task
  • Multi-agency and multi-jurisdictional support
  • Integration with GIS and mapping technologies
  • Cloud, on-premise, and SaaS deployment options

🎯 Key Differentiators

  • Strong focus on geospatial data and advanced mapping capabilities.
  • Introduction of assistive AI (Smart Advisor) to aid dispatcher decision-making.
  • Flexible deployment models (on-premise, cloud, hybrid).

Unique Value: Delivers next-generation dispatch capabilities by integrating powerful geospatial tools and assistive AI to enhance situational awareness and response efficiency.

🎯 Use Cases (4)

City and county public safety agencies Emergency communications centers Transportation and utility dispatch Fire, EMS, and Police dispatch

✅ Best For

  • Used by REDCOM Dispatch in Sonoma County, California, for wildfire response.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Very small agencies that do not require advanced analytics or AI features.

🏆 Alternatives

Motorola Solutions CentralSquare Technologies Tyler Technologies

Offers more advanced, native mapping and location intelligence features compared to competitors.

💻 Platforms

Desktop Web iOS Android

🔌 Integrations

HxGN OnCall Records HxGN OnCall Analytics ESRI ArcGIS RapidSOS Third-party call handling systems

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ CJIS-ready ✓ FedRAMP (for cloud offerings)

💰 Pricing

Contact for pricing

📊 Market Info

Customers: NA

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