InvGate Service Desk
Better ITSM, Better EX.
Overview
InvGate Service Desk is an ITSM platform that provides tools for ticket management, workflow automation, and self-service. It is designed to help organizations improve their service delivery and can be configured to support MSPs in managing multiple customers through its ticketing and workflow capabilities.
✨ Key Features
- Ticket Management
- Workflow Automation
- Self-Service Portal
- Knowledge Base
- SLA Management
- Gamification
🎯 Key Differentiators
- User-friendly and modern interface
- Powerful no-code workflow automation engine
- Strong value proposition for its feature set
Unique Value: Delivers a powerful yet intuitive ITSM solution that enables organizations to automate complex processes without extensive coding or consulting.
🎯 Use Cases (3)
✅ Best For
- Improving ticket resolution times with workflow automation
- Increasing user adoption through a user-friendly portal
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs needing a single platform with RMM and billing
🏆 Alternatives
Often praised for being easier to configure and use than many competitors while still offering robust, ITIL-aligned functionality.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (All tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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