NiceReply
Measure customer satisfaction. Motivate your team.
Overview
NiceReply is a specialized customer feedback tool that helps businesses measure customer satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). It is designed to be easy to use and to integrate seamlessly with popular help desk and CRM platforms. NiceReply focuses on providing actionable insights to help teams improve their performance.
✨ Key Features
- CSAT, NPS, and CES surveys
- Post-resolution and in-signature surveys
- Customizable survey design and branding
- Real-time reporting and leaderboards
- Integrations with major help desk systems
- Automated survey triggers
🎯 Key Differentiators
- Deep integrations with help desk software
- Focus on agent-level performance and feedback
- Ease of use and quick setup
Unique Value: Provides a simple and powerful way for support teams to get immediate feedback on their performance and take action to improve.
🎯 Use Cases (4)
✅ Best For
- Customer support teams of all sizes
- Businesses that want to gather immediate feedback after a support interaction
- Improving agent performance through data-driven coaching
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies needing a comprehensive platform for market research or product feedback
- Organizations that require a tool for sending long, complex surveys
🏆 Alternatives
Offers a more focused and integrated solution for post-resolution feedback than general-purpose survey tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Business tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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