Pega

The AI-Powered Decisioning and Workflow Automation Platform

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Overview

Pegasystems provides a low-code platform for AI-powered decisioning and workflow automation. Its solutions are used by large enterprises to improve customer engagement, automate service, and streamline operations. Pega's underwriting solutions for insurance and financial services leverage AI and automation to enhance risk assessment, improve decision-making, and increase efficiency.

✨ Key Features

  • AI-powered decisioning
  • Low-code application development
  • Robotic Process Automation (RPA)
  • Case management
  • CRM capabilities
  • Real-time analytics

🎯 Key Differentiators

  • Unified platform for AI, automation, and case management
  • Focus on deep industry solutions
  • Scalability for large enterprises

Unique Value: Drives digital transformation by unifying customer engagement and intelligent automation on a single platform.

🎯 Use Cases (4)

Insurance underwriting and claims processing Loan origination and credit decisioning Customer service and support automation Know Your Customer (KYC) and compliance

✅ Best For

  • Digital transformation in large enterprises
  • Real-time customer engagement

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small businesses with simple workflow needs

🏆 Alternatives

Appian Salesforce ServiceNow

Offers more powerful AI-driven decisioning and deeper industry-specific solutions compared to general-purpose low-code platforms.

💻 Platforms

Web API

🔌 Integrations

Legacy systems Third-party data sources CRM and ERP systems Cloud services

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies by plan tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA

💰 Pricing

Contact for pricing

✓ 30-day free trial

Free tier: N/A

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