Wavetec
Reinventing Customer Experiences.
Overview
Wavetec is a technology company that specializes in customer experience solutions. Their offerings include a wide range of hardware and software for queue management, from simple ticket-based systems to advanced virtual and mobile queuing. They also provide digital signage solutions and self-service kiosks to create a fully integrated customer journey in physical locations like banks, retail stores, and hospitals.
✨ Key Features
- Queue Management Systems (Linear, Virtual, Mobile)
- Self-Service Kiosks (Ticket dispensing, payments, etc.)
- Digital Signage
- Customer Feedback Solutions
- Appointment Scheduling
- WhatsApp Queuing
- People Counting & Analytics
🎯 Key Differentiators
- Extensive range of integrated hardware (kiosks, signage)
- Global presence and experience in emerging markets
- Innovative features like WhatsApp Queuing and video analytics
Unique Value: Wavetec provides a complete, integrated hardware and software solution for managing customer flow, from ticketing to digital signage, backed by a global presence.
🎯 Use Cases (5)
✅ Best For
- Managing customer flow in bank branches with integrated kiosks and digital signage.
- Streamlining patient queues in hospitals.
- Organizing customer service in large telecom retail outlets.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses needing a simple, software-only solution
- Online-only businesses
🏆 Alternatives
Unlike software-only providers, Wavetec offers a one-stop-shop for all physical customer experience hardware, ensuring seamless integration and support.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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