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🔧 Zoho CRM (Territory Management)

Zoho CRM (Territory Management)

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Overview

Zoho CRM's Territory Management is an integrated feature that allows businesses to structure their sales teams and customer accounts based on geographic or other criteria. It helps ensure that the right salesperson is assigned to the right customer, preventing overlap and improving customer relationship management. This feature enables sales managers to create territories, define rules for account assignment, and generate reports on territory performance, all within the unified Zoho CRM environment.

✨ Key Features

  • Territory Hierarchy Creation
  • Rule-Based Account Assignment
  • Territory-Based Forecasting
  • Performance Reporting by Territory
  • Secure Data Access based on Territory
  • Cross-Territory Collaboration

🎯 Key Differentiators

  • Part of a comprehensive, all-in-one business software suite
  • Highly competitive pricing
  • Deep integration with other Zoho products

Unique Value: Provides a simple, effective, and affordable way to structure sales operations and automate lead assignment within a full-featured CRM.

🎯 Use Cases (4)

Structuring a sales team by region, state, or zip code Automatically assigning new leads to the correct territory rep Analyzing and comparing sales performance across different territories Restricting account access to reps within a specific territory

✅ Best For

  • Organizing a national sales team into regional territories for better management.
  • Ensuring leads from specific industries are handled by specialized teams (using non-geographic territories).
  • Forecasting sales revenue on a per-territory basis.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Companies needing advanced map-based visualization and route planning
  • Complex, automated territory balancing and optimization
  • Businesses not using or willing to switch to Zoho CRM

🏆 Alternatives

Salesforce Sales Cloud HubSpot Sales Hub Microsoft Dynamics 365 Sales

Lacks the advanced mapping, visualization, and route planning of specialized tools, but offers a seamlessly integrated, cost-effective solution for Zoho CRM users.

💻 Platforms

Web iOS Android API

✅ Offline Mode Available

🔌 Integrations

Full Zoho Suite (Analytics, Campaigns, etc.) Google Workspace Microsoft 365 Slack Zapier API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise/Ultimate tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ GDPR ✓ HIPAA

💰 Pricing

$45.00/mo
Free Tier Available

✓ 15-day free trial

Free tier: Territory Management not included in Free tier.

Visit Zoho CRM (Territory Management) Website →