Inbenta
The Conversational AI Platform that Thinks Like a Human.
Overview
Inbenta is a conversational AI platform that specializes in natural language processing and semantic search to improve customer self-service. The platform's core technology is its patented NLP, which allows it to understand the meaning behind customer questions, rather than just relying on keywords. Inbenta offers a suite of products, including chatbots, knowledge management, and search, to help businesses automate customer support and enhance the user experience.
✨ Key Features
- Patented Natural Language Processing (NLP) technology
- Symbolic AI approach for understanding meaning
- Omnichannel support (chatbot, search, knowledge base)
- Multilingual capabilities (supports over 35 languages)
- Analytics and reporting dashboard
- Integrations with popular CRM and helpdesk systems
🎯 Key Differentiators
- Patented NLP technology based on symbolic AI
- Focus on understanding the meaning of queries, not just keywords
- Unified platform for chatbot, search, and knowledge management
Unique Value: Inbenta's meaning-based AI provides more accurate and relevant answers to customer questions, leading to a better self-service experience.
🎯 Use Cases (4)
✅ Best For
- Reducing customer support tickets by providing accurate answers through a self-service portal.
- Improving e-commerce conversion rates by helping customers find the right products through natural language search.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Highly transactional bots that require complex dialogue flows.
- Companies looking for a free or very low-cost solution.
🏆 Alternatives
Compared to keyword-based search solutions, Inbenta's NLP provides a more human-like understanding of user intent. Its unified platform for chat, search, and knowledge is also a key advantage over point solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Contact for pricing tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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