WalkMe
The Digital Adoption Platform that simplifies user experiences.
Overview
WalkMe is an enterprise-grade Digital Adoption Platform (DAP) that overlays on any software to provide personalized, real-time guidance, engagement, and automation. It helps organizations improve software adoption, boost productivity, and reduce support costs by simplifying complex processes for both employees and customers.
✨ Key Features
- In-App Guidance (Walk-Thrus)
- SmartTips (Tooltips)
- ShoutOuts (Announcements)
- Checklists
- User Behavior Analytics
- Automation
- Content Validation
🎯 Key Differentiators
- Enterprise-grade security and scalability
- Patented AI technology for automation and analytics
- Broadest range of application support (web, desktop, mobile)
Unique Value: Provides a comprehensive solution for driving digital adoption across an organization's entire technology stack.
🎯 Use Cases (6)
✅ Best For
- Enterprise software training (e.g., CRM, ERP, HCM)
- Onboarding new employees to internal systems
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses or startups due to enterprise focus and cost
- Teams needing deep product analytics over guidance
🏆 Alternatives
Offers deeper and broader capabilities for enterprise use cases, including desktop and mobile support, compared to many competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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